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Anecdotal discussions suggest that enterprise system (ES) user performance is low when such complex systems are introduced, and then improves over time. However, there is a dearth of scientific rigor and empirical evidence about the user performance over the lengthy lifecycles. Moreover, our scientific understanding of user performance phenomenon is further convoluted by the various user groups (i.e. operational, management and executive), who purport to have often conflicting objectives and priorities. Using a longitudinal study design of two surveys, gathering data twice from 465 respondents representing three organization, the purpose of this paper is to explore the changes in user performance of operational, management and executive staffs, across the key phases of the ES lifecycle.

A longitudinal study approach was followed, gathering data using two surveys. The two surveys were conducted six years apart, yielding data from 465 ES users. The respondents belong to operational, managerial and executive staffs of three organizations that were using the same market-leading ES, SAP.

The paper provides empirical insights on how user performance changes over time, across the ES lifecycle phases. Importantly, it was observed that the three user cohorts demonstrate substantial differences on their performance with the system.

The research results may lack generalizability due to homogeneity of the sample in terms of the types of the system, implementation partners and the industry sector the respondents belonged to.

Based on the study findings, organizations can introduce tailor-made management interventions for each user cohort for each ES lifecycle phase.

This paper provides empirical evidence for a phenomenon that still lacks scientific rigor and empirical evidence. By conducting a longitudinal survey of all ES user cohorts, the study provides insights into ES user performance.

This paper aims to investigate whether digital connectedness between family members, attained through social media, increases the intention to travel overseas to visit family or relatives. In the context of the education sector, this paper specifically investigates the likelihood of a family member traveling to see a family member who is currently studying in Australia, despite their regular interactions on digital social platforms.

This paper draws on the perspectives of earlier conceptual papers by Chacko et al. (2012) and Solnet and Hood (2008) in an effort to identify root causes and a possible solution. The context of Singapore and the international literature are also reviewed to establish theoretical and practical gaps that need to be filled.

The study finds that both “perceived media richness” of social media and communication applications and the “perceived connectedness” gained through social media and communication applications have a positive effect on the “intention to travel to the study destination.” Of the two variables measured in the study, perceived connectedness provides the strongest influence with nearly double the path coefficient as compared to the perceived media richness. Overall, an explanation of 32 per cent in one’s intention to travel provides a substantial discovery of travel intentions.

The role that digital social media like Facebook plays in human connectivity is not a foregone conclusion, when one could argue that digital connectivity especially enhanced by the richness of social media has the potential to replace or minimize physical relationships. Yet, this study demonstrates that such associations between the family members are in fact augmented by social media.

With the advent of new technologies, the integration of blockchain-enabled food supply chain (FSC) implementations is on the rise. Considering the multilateral, comprehensive and complex nature of the whole blockchain-enabled FSC implementation process, understanding knowledge management (KM) practices will add value. Prior literature shows that only a few studies have focused on this topic. As such, this study aims to identify and establish key KM enablers for blockchain-enabled FSC implementations.

This study conducted a qualitative research approach. By conducting 22 in-depth interviews with experienced blockchain implementation experts in FSC contexts, this study provides interesting insights for academics and practitioners.

The results of the analysis highlighted eight critical KM enablers that directly influence blockchain-enabled FSC implementations. They include external enablers (i.e. regulation and market competition) as well as internal enablers (i.e. people – organizational learning, strategy and leadership, culture, information technology, organizational infrastructure, processes and activities).

This study is one of the few studies that identify KM enablers for blockchain-enabled FSC implementations. Considering the novelty of decentralized blockchain implementations in FSC and its importance in transforming silo-based knowledge exchange to a decentralized operational structure, this study attempts to identify factors that increase the efficiency of blockchain implementations in FSC contexts.

This paper aims to provide answers to the question: “What are the key innovative strategies needed for future tourism in the world?” At the outset, this paper redefines the word “innovation” in the context of the hospitality and tourism industry. It then captures the essence of 13 proceeding papers on innovative initiatives in 17 countries and presents concluding remarks to this Worldwide Hospitality and Tourism Themes (WHATT) theme issue on innovation (v. 11 n. 2, 2019).

This paper draws from a wide spectrum of innovation types, concepts, strategies, suggestions and solutions written by 24 authors, who cumulatively have valuable and diverse experience in managing, operating, teaching, researching and consulting on innovation.

Innovation is relevant to all macro- and micro-level aspects of all industries. In conclusion, to identify common elements in all 13 papers, the author presents a shorter definition: “Innovation is the art of implementing new ideas to improve productivity, products and services, while enhancing customer satisfaction, revenues and profitability”. In addition, he emphasizes that innovation needs vision, mission and passion!

This research contributes to the emerging research theme of innovation in the hospitality and tourism industry and extends/re-defines the word: “innovation”.

There are significant practical implications in terms of industry approaches to use innovative strategies across the world.

Readers who are interested in international best practices of hospitality and tourism would benefit from this paper.

This paper aims to profile the Worldwide hospitality and Tourism Themes (WHATT) issue “What are the key innovative strategies needed for future tourism in the world?”, with reference to the experiences of the theme editor and writing team.

This paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process.

This paper provides a framework to facilitate discussions between international scholars in hospitality and tourism to re-define a buzzword. For this theme issue, the buzzword was “innovation”. Summaries of 13 papers written on innovative strategies in hospitality and tourism around the world were then analysed to fine-tune the definition.

The theme issue outcomes provide lines of enquiry for others to explore and reinforce the value of WHATT’s approach to collaborative research and writing.

The collaborative work reported in this theme issue offers a unified but contrarian response to the theme’s strategic question. Taken together, the collection of articles provides a detailed picture of the key innovative strategies needed for future tourism.